Free shipping from DKK 599 in Denmark

Information & FAQs

Here you will find answers to some of the most frequently asked questions


Can I cancel my order?

As long as an order has not been prepared and completed, you have the right to cancel your order.

If, on the other hand, the order has been prepared and dispatched, the order cannot be cancelled. However, you generally have 14 days to cancel your purchase and are within your right to make use of your right of cancellation. If this is the case, we encourage you to contact us by email.

If the order is to be sent back, the postage is paid by the customer. It is up to the individual to decide how the package is sent back. You can use our return portal or find another shipping option yourself.

Refunds will be made as soon as the order is in our warehouse. It can be expected up to 7 days before the refund can be seen in your account.

What if I would like to get in touch with someone from Uniq Perler?

We are always ready to help you and answer any questions you may have! We always endeavor to answer any inquiry within a few hours, but you can expect a response time of up to 48 hours.

Inquiries sent on Friday will be answered the following Monday, but possibly earlier.

You can contact us here.

Delivery & Freight

How much does shipping cost?

Our prices are based on weight and can therefore vary from time to time, depending on which items are purchased.

Delivery to parcel shop
We ship with DAO and Bring to parcel shops. Our shipping prices start from DKK 39 for delivery to parcel shops.

Delivery to the door
Packages with distribution are sent both with DAO and Bring. Shipping prices for home delivery start from DKK 42.

Free delivery to package shop
Free delivery to the parcel shop is obtained if shopping for more than DKK 600.

If you want the complete price list for our freight, it can be found here.

How long is the delivery time?

The delivery time is generally 1-5 days.

However, we generally find that our customers have their packages 1-2 days after the package has been handled and packed in our warehouse.

Uniq Perler ships goods both with and without distribution. We send our packages with the following: DAO, Bring, Instabox, DHL, HeltHjem.

The freight is calculated based on weight. You will always receive a track and trace number so you can follow your package from our warehouse to your home.

Free shipping on orders over DKK 600.
The package will be sent to the nearest parcel shop. Private delivery can be purchased additionally.

International shipping times depend on the products and destination.

Which countries do we ship to?

We currently ship to the following countries:

  • Belgium
  • Denmark
  • The fairy ears
  • Greenland
  • Netherlands
  • Norway
  • Poland
  • Slovakia
  • Sweden
  • Germany

Should the package be sent to another country?
To inquire about shipping to another destination, please contact us here .

Return & Refund

Return portal - Return your goods here

Here you can easily and easily get started with returning your goods.
You will find our return portal below:

Go to Return portal

What should I do if I want to return something?

No later than 30 days after Uniq Perler has received your request for cancellation, you will be refunded the value of the item. The refund will be made with the same means of payment that you used for the purchase, unless you expressly ask otherwise. Uniq Perler does not refund shipping costs.

Uniq Perler reserves the right to withhold the refund until we have received the goods back or have received documentation that you have returned the goods. You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and functions of the goods. If you use the item or it is damaged during shipping, you are liable for the decrease in value of the item.

Please note that if a Mastercard or other foreign credit card was used for the purchase, the repayment period may be significantly longer.

Use our Return Portal - Save the fee
We have our own return portal where you can easily return goods. We generally do not cover the freight, unless otherwise agreed between the customer and Uniq Perler.

Price for return label: NOK 49

If a shipping method other than our Return Portal is chosen, the customer is responsible for the cost of shipping. In addition, we charge a fee of NOK 49 for processing the order when it arrives at our warehouse. The fee is deducted from the customer's order.

Unclaimed parcels in parcel shops.
If we receive an undelivered package, we reserve the right to charge NOK 49 + new postage to send the package off again.

Uniq Perler is not responsible for any products lost during return shipping.

Goods purchased in connection with live auctions are NOT returnable.

Purchases to be returned are sent to:
Sagavej 1
9260, Gistrup

How long will it take before I receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Refunds and credit certificates - Which items can be returned and which items are refunded?

The following items cannot be returned:

  • Cut-off meter goods
  • Used materials, stones, tools and storage where there has been a clear deterioration in the product's quality.

Refunds are not offered on the following items. On the other hand, a credit certificate can be issued for the auction and residual sale items that you wish to return.

Live auctions

What are live auctions?

Every Wednesday at 17 we hold live auctions on our social channels, Facebook and Instagram. Everyone is welcome to join and be part of 1-1.5 hours of fun, where Louisa and Andreas do not skimp on the good energy, the happy mood, a lot of smiles and of course a lot of good offers.

Mor Pia makes sure that every Wednesday there are some fantastic offers on the items that we have at the live auction.

It is not unusual here that you can save up to 80% on selected items and we guarantee that there are brand new items every time that you can get an introductory price on.

How does a live auction work?

Here are the rules for how to participate in our live auctions.

If you are interested in an auction, you must write 'yes thank you' followed by the letter 'auction'.

Eg. 'yes thank you B'.

If you want more than 1 of the auction, you can simply write the number afterwards.

Eg. 'Yes please B 2 pcs'

NOTE: The reservation is binding. Please delete your comment if you regret it.

If you are the lucky winner of an auction, we will send you a link in a message on Messenger or in your Instagram inbox, so you can buy the product via our website.

Shipping is from DKK 39.

All packages are sent with DAO or Bring and you will be sent a track and trace number by email.

Remember that for purchases over DKK 600 you get free shipping

Where can I watch Uniq Perler's live auctions?

We post our live auctions on both Facebook and Instagram. If you don't want to miss them, we recommend you go in and "like" our Facebook and Instagram. So you get a notification every time we go live.

You can find our Facebook by clicking on the link below:
Go to Uniq Perler's Facebook

You can find our Instagram by clicking on the link below:
Go to Uniq Perler's Instagram


Where can I find the Terms and Conditions?

You can find our Terms and Conditions by clicking below:

Go to Terms and Conditions

What are the opening hours for the physical store?

Our physical store at Sagavej 1, 9260 Gistrup is open the following days:

Monday: 12-4:30 p.m
Wednesday: 12-4:30 p.m
Friday (even weeks): 12-4:30 p.m
Saturday (odd weeks): 10am-2pm

If you want to know more, you can click on the link below:
Opening hours | Shop & Order Collection

When can I collect my order from Uniq Perler?

Your order can be collected from our warehouse and in store on the following days:

Monday: 10-16.30
Wednesday: 10-16.30
Thursday: 10-15

Friday: 10-15 or until 16.30 on even weeks
Saturday: 10-14 in odd weeks

Do you still not have an answer to your question?

If the answers you are looking for are not found in our FAQ, please email us by filling out the form below.