Information & FAQs

As long as an order has not been prepared and processed, you are entitled to cancel your order.

If, however, the order has been prepared and shipped, the order cannot be cancelled. However, you generally have 14 days to cancel your purchase and are entitled to make use of your right of withdrawal. If this is the case, we encourage you to contact us by email.

If the order needs to be returned, the postage is paid by the customer. It is up to each individual to decide how the package is sent back. You can use our return portal or find another shipping option yourself.

Refund takes place as soon as the order is at our warehouse. You can expect up to 7 days before the refund appears in your account.

We are always ready to help you and answer any questions you have! We always strive to answer every inquiry within a few hours, but you can expect a response time of up to 48 hours.

Inquiries sent on a Friday will receive a reply the following Monday, but possibly sooner.

You can contact us at: kontakt@uniqperler.com

We ship with local shipping partners in each country — e.g. DAO and Bring in Denmark, Bring and Helthjem in Norway, Bring and Instabox in Sweden, and DHL and Hermes in Germany. At checkout, you can choose between delivery to a parcel shop and home delivery, where available — including the parcel shop closest to you.

The shipping cost and the threshold for free shipping depend on your country. The current prices are always shown at checkout before you confirm your order — and on each product page under "Delivery & Shipping" you can see the delivery time, shipping costs, and free shipping threshold for your specific country.

If you order several times during the week, you can save on shipping with our Combined Order: select "Add to your Combined Order" at checkout, and we'll combine your purchases and send everything in one shipment.

Delivery time depends on where you live: In Denmark it is typically 1-5 business days, in Norway, Sweden and Germany 2-7 business days, and in other countries 3-10 business days.

You can always see the exact delivery time for your country on the product pages under 'Delivery & Shipping'. As soon as your order has been shipped, you will receive an email with track & trace, so you can follow the package all the way.

We currently ship to the following countries:

• Belgium
• Denmark
• Faroe Islands
• Greenland
• Netherlands
• Norway
• Poland
• Slovakia
• Sweden
• Germany

Does the package need to be sent to another country?
To inquire about shipping to another destination, please contact us here.

Here you can easily and quickly get started returning your items.
You'll find our return portal below:

Go to Return Portal

No later than 30 days after Uniq Perler has received your request for cancellation, you will be refunded the value of the item. The refund will be made using the same payment method that you used for the purchase, unless you expressly request otherwise. Uniq Perler does not refund shipping costs.

Uniq Perler reserves the right to withhold the refund until we have received the items back or have received documentation that you have returned the items. You are only liable for any diminished value of the items resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the items. If you use the item or it is damaged during shipping, you are liable for the item's diminished value.

Please note that if Mastercard or another foreign credit card was used for the purchase, the refund time may be significantly longer.

Use our Return Portal - Save the fee
We have our own return portal where you can easily return items. We do not cover shipping by default, unless otherwise agreed between the customer and Uniq Perler.

Price for return label: 49,- kr.

If a shipping method other than our Return Portal is chosen, the customer is liable for the cost price of shipping. In addition, we charge a fee of 49,- kr. for processing the order once it arrives at our warehouse. The fee is deducted from the customer's order.

Uncollected packages at pickup points.
If we receive an uncollected package, we reserve the right to charge 49,- kr. + new postage, to send the package out again.

Uniq Perler takes no responsibility for any products lost during return shipping.

Items purchased through live auctions CANNOT be returned.

Purchases to be returned should be sent to:
Jørgensmindevej 20
9270, Klarup
Denmark

Refunds are processed within 7 days from when we receive the item(s).

The following items are not accepted for return:

• Cut by-the-meter goods
• Used materials, stones, tools and storage where there has been a clear deterioration in the quality of the item.

No refund is offered on the following items. However, a store credit can be issued for the auction and clearance sale items you wish to return.

Every Wednesday at 19:30 and Friday at 10:00 (Danish time) we go live on Facebook and Instagram. It's a cosy hour or hour and a half with great deals, new products and lots of bead talk. Louisa, Pia, Martin and Andreas take turns in front of the camera, and you can often save up to 60% on selected products.

Pia does the buying, and every week we bring new products. Read more about our lives

Write "Ja tak" (Danish for "yes please") and the auction's letter in the comments, e.g. "Ja tak B". Want more than one? Add the number after it, e.g. "Ja tak B 2".

Note: Your "Ja tak" is binding, so delete your comment if you change your mind. We send you a link on Messenger or Instagram that opens the webshop with your auctions in the basket. You can keep shopping there before you pay. If you get more than one link, always use the latest, because that's where all your auctions are.

Wednesday's auctions are released at 21:30. After that anyone can buy them, including the ones you've reserved, so it's best to pay before then. On Fridays the auctions are in the webshop under Auctions from 10:00, and it's first come, first served.

Shipping is the same as in the webshop. Free shipping on orders over 549 SEK. If you have a Samle Ordre going, your auctions go in the same parcel.

We go live on both Facebook and Instagram. Follow us in both places and turn on notifications, and you'll know when we go live.

You can also sign up for our newsletter. Then you'll get a sneak peek and an email reminder when we go live on Wednesdays.

Missed the live? You can watch it again on Facebook afterwards.

Go to Uniq Perler on Facebook
Go to Uniq Perler on Instagram

You can find our Terms and Conditions by clicking below:

Go to Terms and Conditions

Our premises on Jørgensmindevej now function as a Showroom, where you can experience our universe of beads and stones up close. We open our doors in connection with special events – keep an eye out for announcements about this.

For our business customers, our door is also open. You are very welcome to book an appointment so you can come by the showroom, see and feel the products in person, and pick out exactly the tools and materials you need.

Order Pickup
You can come by our warehouse at Jørgensmindevej 20, 9270 Klarup, any day to pick up your order. Below you'll find the times when your order can be collected.

Pickup Opening Hours
Monday: 10-16.00
Tuesday: Closed
Wednesday: 10-16.00
Thursday: 10-16.00
Friday: 10-16.00
Saturday + Sunday: Closed

Orders can be picked up at our warehouse and store on the following days:

Monday: 10-16.00
Tuesday: Closed
Wednesday: 10-16.00
Thursday: 10-16.00
Friday: 10-16.00
Saturday + Sunday: Closed