By purchasing via uniqperler.com, you accept the terms and conditions below. We recommend that you read them carefully before making a purchase.

Unless expressly stated otherwise, these terms and conditions apply to both consumers and business customers. For business customers, the special terms under point 8 apply, which take precedence over the other terms and conditions in the event of any conflict.

1. Discounts

As a general rule, our discount codes can be used on our entire range, as long as the items are not already reduced in price.

However, there are a few collections where discount codes cannot be used, unless it is specifically stated that a discount is given. This applies in particular to the collections "Clearance Sale" and "Auctions".

If it does not clearly state that a discount code applies to items in these collections, the discount will not be deducted at checkout.

Discounts do not apply to items in the collections:

• Clearance Sale
• Auctions

2. Payment

Uniq Perler accepts the following payment methods:

• Dankort
• Visa/Dankort
• Visa
• Mastercard
• MobilePay Online
• Visa Electron
• PayPal
• ViaBill

Payment is only deducted from your account when the physical item is shipped, or the virtual product has been created, unless otherwise stated in your order. For preorders, payment is deducted immediately.

All prices on the website are stated in Danish kroner (DKK) and include VAT.

Secure payment: Uniq Perler uses a secure payment server, where all information is encrypted with SSL protocol, ensuring that your data cannot be accessed by unauthorized parties.

3. Right of withdrawal – consumer purchases

This point applies solely to customers who purchase as consumers. For business purchases, please refer to point 8.

As a general rule, a 14-day right of withdrawal applies to items purchased through our webshop.

The right of withdrawal runs from the day you receive your order.

Please note:

• Cut-to-length by-the-meter goods that have been customized according to the customer's wishes cannot be returned, when the item is covered by the exception in the Danish Consumer Contracts Act for individually customized items.
• Reduced-price items and items from Clearance Sale are, as a general rule, covered by the standard right of withdrawal for online purchases.
• Items purchased through regular online auctions are, as a general rule, also covered by the right of withdrawal. Different rules may apply to genuine public auctions.

Any direct costs of returning the item are borne by the customer. We do not collect return parcels from parcel shops.

Return process

• A wish to exercise the right of withdrawal must be communicated to us no later than 14 days after receiving the item.
• The item must then be returned without undue delay and no later than 14 days after we have been informed of the withdrawal.
• We recommend that you keep documentation of the return, such as a receipt or tracking number.

Returns can be made via our return portal, where a return label costs 49 kr.

If you wish to return an item without using our return portal, you can arrange the return yourself or hand in the item at our address.

Feel free to contact us at kontakt@uniqperler.com with your order number in connection with the return.

Returns are sent to:

Uniq Perler ApS
Jørgensmindevej 20
9270 Klarup
Denmark

Refunds are made no later than 14 days after we receive your notice of withdrawal — however, we may withhold the amount until the goods have been returned or proof of shipment has been provided. If the entire order is withdrawn, the original delivery cost (cheapest standard delivery) is also refunded; for partial returns, the delivery cost is not refunded. You may use the model withdrawal form, which you will find in our delivery and returns policy.

4. Condition of the item upon return – consumer purchases

This point applies when exercising the right of withdrawal as a consumer.

You may examine and test the item in the same way as would be possible in a physical store.

You are liable for any diminished value of the item if it has been handled more than necessary to determine its nature, characteristics, and function.

If the handling has resulted in a diminished value, this diminished value can be deducted from the amount refunded.

5. Right to complain – consumer purchases

This point applies solely to customers who purchase as consumers. For business purchases, please refer to point 8.

In accordance with the Danish Sale of Goods Act, a 2-year warranty period applies to products purchased as a consumer.

The warranty covers defects in the item, including faults that were present at the time of delivery, or where the cause of the fault was present at the time of delivery.

The warranty does not cover normal wear and tear or damage caused by incorrect use, lack of maintenance, or other inappropriate handling.

A claim must be made within a reasonable time after the fault has been discovered. A claim made within two months of the fault being discovered is always considered timely.

Return in connection with a warranty claim

Contact us at kontakt@uniqperler.com, before you return an item in connection with a warranty claim. We will help you with the further process.

In the case of valid warranty claims, Uniq Perler covers the necessary and reasonable costs associated with the return.

We do not accept claims sent by cash on delivery.

Claims should be sent to:

Uniq Perler ApS
Jørgensmindevej 20
9270 Klarup
Denmark

6. Delivery and transfer of risk

When you shop at Uniq Perler and choose DAO as the shipping method, the package – depending on the delivery method chosen – may be delivered without a recipient signature, for example in the mailbox or at a previously agreed delivery location.

In consumer purchases, the item is generally considered delivered once it has come into the customer's possession.

If the package is delivered to a parcel shop or daoSHOP, the item is not considered received by the customer until the package has been picked up.

We recommend that you secure access conditions to your address if you choose a delivery method where the package can, by agreement, be left without personal handover.

7. Uncollected packages

If a package is not collected from the parcel shop and is returned to us, we reserve the right to charge the actual and reasonable costs associated with the return, as well as new shipping costs if the package is to be sent again.

If you do not wish the package to be resent, the matter will be handled in accordance with the rules that apply to the purchase.

Please note: Failing to collect a package is not in itself a notice that you wish to use your right of withdrawal. If you wish to withdraw from your purchase, this must be communicated to us as described under point 3.

8. Business purchases

A business purchase means a purchase where the customer is acting as part of their trade or profession.

The terms below apply specifically to business customers and, in the event of any conflict, take precedence over the other terms and conditions.

Right of withdrawal and return

Business purchases are binding and are not covered by the 14-day right of withdrawal that applies to consumers.

As a general rule, there is therefore no right of withdrawal or return on business purchases.

Returns of faultless items can only take place by prior written agreement with Uniq Perler. Uniq Perler is not obliged to accept a return.

If Uniq Perler, as an exception, accepts the return of faultless items, the terms of the return, including any shipping and handling costs, will be determined on a case-by-case basis.

Acceptance of a return in a specific case does not mean that the business customer gains a general right of return for current or future purchases.

Cut-to-length by-the-meter goods, special-order items, and individually customized items cannot be returned.

Returns and business discount

Business discounts are conditional on the applicable minimum order value being met.

When calculating whether the minimum threshold has been reached, the value of the goods is used as a basis before deduction of the business discount.

If Uniq Perler, following a separate agreement, accepts the return of goods, the order is recalculated based on the value of the goods the business customer retains after the return.

If the return results in the value of the retained goods falling below the minimum threshold that applied to the business discount obtained, the right to that discount lapses.

In that case, the retained goods will be recalculated without the lapsed business discount.

Any refund amount is calculated only after this recalculation. Uniq Perler is entitled to offset the difference between the discount originally obtained and the price the customer must pay for the retained goods after the recalculation.

If the recalculation results in the customer having paid less than the total price for the retained goods, Uniq Perler may invoice the customer for the remaining amount.

Example:
If a business customer buys goods worth 2,800 kr. before discount and thereby obtains a 20% business discount, but by agreement returns goods worth 400 kr., the value of the retained goods is 2,400 kr.

As the remaining value of the goods is thus below the minimum threshold of 2,500 kr., the business discount obtained lapses, and the retained goods are recalculated at their price without the business discount.

Duty to inspect and notify of claims

The business customer must, immediately upon receipt, inspect the delivered goods in accordance with normal business practice.

Visible faults, defects, incorrect deliveries, quantity discrepancies, or transport damage must be reported to Uniq Perler immediately after the matter has been, or should have been, discovered.

Other defects must be reported immediately after the business customer has discovered or should have discovered the defect.

Complaints must be made in writing to kontakt@uniqperler.com and should, as far as possible, include:

• Order number
• Description of the fault or defect
• Photos or other relevant documentation

If the business customer fails to complain in due time, the right to invoke the defect may lapse pursuant to the Danish Sale of Goods Act's rules on commercial sales.

Unless otherwise agreed in writing, defects may not be invoked later than 2 years after the goods were handed over to the business customer, unless otherwise provided by mandatory law.

Normal wear and tear, incorrect use, lack of maintenance, or damage resulting from improper handling are not considered defects.

Return in Connection with a Business Complaint

Goods must not be returned in connection with a complaint without prior agreement with Uniq Perler.

In the event of a valid complaint, the further handling is agreed with Uniq Perler, including any repair, replacement, credit, or return.

9. Contact

For further questions, you are always welcome to contact us at:

Email: kontakt@uniqperler.com

Uniq Perler ApS
Jørgensmindevej 20
9270 Klarup
CVR: 44920476