By purchasing via uniqperler.com, you accept the terms and conditions below. We recommend that you read them thoroughly before making a purchase.

The terms and conditions apply between you as a customer and Uniq Perler ApS, CVR 44920476, Romdrupvej 86B, 9270 Klarup. Returned items must, however, always be sent to our warehouse address, which is stated under section 3.

1. Prices and discounts

All prices in the webshop are stated in Danish kroner (DKK) and include VAT.

We reserve the right for typing errors, sold-out items, and obvious pricing errors. If an item is clearly mispriced, we reserve the right to cancel the order, even after it has been confirmed.

Discount codes can generally be used on our entire range, as long as the items are not already reduced. However, discount codes do not apply to the following collections, unless it is specifically stated that the discount also covers them:

• Clearance Sale
• Auctions

If it is not clearly stated that the discount code applies to these collections, the discount will not be deducted at checkout.

2. Payment

Uniq Perler accepts the following payment methods:

• Card payment (Dankort, Visa, Visa Electron, Mastercard)
• MobilePay
• Apple Pay
• Google Pay
• PayPal
• Klarna
• ViaBill
• Bank transfer

Payment is not deducted from your account until the item is shipped from our warehouse, unless otherwise stated. For pre-orders, payment is deducted immediately upon ordering.

Secure payment: Uniq Perler uses a secure payment server, where all information is encrypted using the SSL protocol, so your data cannot be accessed by unauthorized parties.

3. Right of withdrawal

You have a 14-day right of withdrawal on items purchased through our webshop. The right of withdrawal only applies to private consumers — not business customers.

The deadline runs from the day you receive your order. If you wish to withdraw, you must notify us within the deadline, either via our return portal or by writing to kontakt@uniqperler.com with your order number.

The following items are exempt from the right of withdrawal and are not refunded in money, but issued as store credit:

• Items purchased at live auctions (Facebook and Instagram)
• Clearance sale items

Cut by-the-meter goods

Cut by-the-meter goods cannot be refunded or exchanged for store credit. When you order a by-the-meter item, we cut it to the exact length you want — and because it is a customized item, we are unfortunately unable to accept it as a return or resell it. We therefore recommend that you double-check your length before adding the item to your cart.

Return process:

• You must notify us of your wish to return an item no later than 14 days after receiving it.
• Returned items must reach us no later than 14 days after we have been informed of the return.
• You must be able to document that the item was returned in a timely manner — for example, with a receipt or tracking number.

How to return:

The easiest way is via our return portal, where return shipping costs 49 kr. + 20 kr. in handling fees.

If you wish to arrange the return shipment yourself — or deliver the item in person to our mailbox — a handling fee of 20 kr. will still be charged. For self-return, you must always enclose the order number and delivery note in the package, so we can process the return correctly. We do not collect return packages from parcel shops.

Returns should be sent to:
Uniq Perler ApS
Jørgensmindevej 20
9270 Klarup
Denmark

4. Condition of the item upon return

When returning an item, it must be in the same condition as when it was shipped from our warehouse. You are liable for any loss in value if the item has been handled beyond what is necessary to determine its nature, characteristics, and function.

If the item has been used or otherwise diminished in value, you may only receive a partial refund — or, in the worst case, no refund at all. The assessment is made by Uniq Perler upon receipt of the item.

5. Right to complain

In accordance with the Danish Sale of Goods Act, a 2-year right to complain is granted on all products. The right to complain covers defects in material and workmanship but does not cover normal wear and tear or defects caused by improper use.

Complaints must be made within a reasonable time after the defect is discovered. If you complain within two months, it is always considered timely.

Items with rhinestones: Please note that items with inset rhinestones are handled with care, but in rare cases individual stones may come loose during transport. If you receive an item with missing stones, please contact us — we will find a solution.

Returns due to a complaint:

Always contact us at kontakt@uniqperler.com, before returning an item due to a complaint. We will help you further with the assessment and next steps.

In the case of valid complaints, Uniq Perler covers reasonable return costs. We do not accept complaints sent cash on delivery.

Complaints are sent (by prior agreement) to:
Uniq Perler ApS
Jørgensmindevej 20
9270 Klarup
Denmark

6. Delivery and transfer of risk

Free shipping on orders over 499 kr.

We ship with DAO and Bring — both to parcel shops and as home delivery. Shipping is calculated based on the weight of the package, and you always receive a track and trace number.

DAO:
By choosing DAO, you accept that the package may be delivered without a recipient signature. DAO may leave the package at your front door, in your mailbox, or deliver it to the nearest daoSHOP without a signature or personal handover. The risk of the package transfers to you as the customer the moment it is delivered in accordance with DAO's delivery terms.

Bring:
By choosing Bring, you accept that the package may be delivered without a signature, unless otherwise agreed. By default, Bring uses "Flex Delivery," where the package is placed at your front door, in your mailbox, or at a Bring parcel shop — without requiring a signature or you being home.

We recommend that you secure access to your address if you want to minimize the risk of delivery without a signature.

7. Uncollected packages

If a package is not collected from the parcel shop and is returned to us, we reserve the right to charge 49 kr. in return postage plus new shipping, if the package needs to be sent again.

If you do not want the package resent, the return postage will be deducted from the refund of the order.

Please note: Uncollected packages are not considered use of the right of withdrawal. If you do not collect the package and have not notified us of your withdrawal within the 14-day deadline, you lose your right of withdrawal.

8. Personal data and cookies

When you shop at Uniq Perler, we process your personal data in accordance with applicable legislation (GDPR). You can read more about how we process your data in our privacy policy and about our use of cookies in our cookie policy.

9. Intellectual property rights

All content on uniqperler.com — including images, product descriptions, graphics, logo, and design — belongs to Uniq Perler ApS or our partners and is protected by copyright.

The content may not be copied, reproduced, or used commercially without prior written permission from Uniq Perler.

10. Complaint options

As a consumer, you are protected by consumer rights. If you wish to complain about your purchase, you must first contact us at kontakt@uniqperler.com, so we can find a solution together.

If we cannot find a solution, you can file a complaint with:

Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk

If you reside in another EU country, you can file a complaint via the European Commission's online dispute resolution platform (ODR):
https://ec.europa.eu/consumers/odr/

11. Changes to the Terms and Conditions

Uniq Perler reserves the right to change these terms and conditions. The version published on the webshop at the time of purchase is the one applicable to your purchase.

12. Contact

If you have questions about your order or these terms and conditions, you are always welcome to contact us:

Email: kontakt@uniqperler.com
Phone: +45 93 87 78 24

Uniq Perler ApS
Romdrupvej 86B
9270 Klarup
CVR: 44920476

Returned items should be sent to Jørgensmindevej 20, 9270 Klarup — see point 3.