Shipping

The expected delivery time for your order is 1-5 business days from the order confirmation. Delivery time may vary depending on shipping method, destination and busy periods such as holidays and sales. For preorders and backordered items, delivery time may be longer — this will be stated on your order.

We ship with DAO and Bring — both to a parcel shop and as home delivery. Shipping is calculated based on the package's weight, and you always receive a track and trace number so you can follow the package from our warehouse to you.

Free shipping on orders over 499 kr. The package is sent to the nearest parcel shop by default, but home delivery can be added at checkout.

Uncollected Packages

If a package is returned to us as uncollected, we charge 49 kr. + new postage to send it out again.

Please note: Uncollected packages are not considered use of the right of withdrawal. If you do not collect the package and have not notified us of withdrawal within the 14-day deadline, you lose your right of withdrawal.

Right of Withdrawal

You have 14 days' right of withdrawal from the day you receive your order. If you wish to withdraw, you must notify us within the deadline — either via our return portal or by writing to kontakt@uniqperler.com with your order number.

The right of withdrawal only applies to private consumers — not business customers.

You are liable for any diminished value if the item has been handled beyond what is necessary to establish its nature, characteristics and function. If you use the item, or it is damaged during shipping, you are liable for the diminished value of the item.

How to Return

The easiest way to make a return is via our return portal, where you get complete instructions and a return label. Return shipping costs 49 kr. + 20 kr. handling fee.

If you wish to handle the return shipment yourself — or drop off the item in person in our mailbox — a handling fee of 20 kr. will still be charged. For self-service returns, you must always include order number and delivery note in the package so we can process your return correctly. We do not collect return packages from parcel shops.

Return items should be sent to:
Uniq Perler ApS
Jørgensmindevej 20
9270 Klarup
Denmark

Refund

No later than 30 days after we have received your withdrawal request, we will refund the value of the item. The refund will be made using the same payment method you used for the purchase, unless otherwise agreed.

• We do not refund shipping costs.
• We reserve the right to withhold the refund until we have received the items back or documentation that they have been shipped.
• When paying with Mastercard or another foreign credit card, the refund time may be longer.

Exceptions to the Right of Withdrawal

The following items cannot be returned for a refund:

• Items purchased at live auctions (Facebook and Instagram)
• Cut by-the-meter goods
• Clearance sale items

For these item types, a store credit will be issued instead, which can be used in the webshop or at our physical store in Klarup.

Right to Complain

In addition to the right of withdrawal, as a consumer you have a 2-year right to complain under the Danish Sale of Goods Act. This means you can file a complaint if there are defects or deficiencies in the item that were present at the time of purchase.

You must file a complaint within reasonable time after discovering the defect. If you file a complaint within two months, it is always considered timely.

If the complaint is justified, we will also refund your reasonable shipping costs in connection with the return.

If you wish to file a complaint, please contact us at kontakt@uniqperler.com and include:

• Order number
• Description of the defect
• Preferably photos of the item

We will get back to you as soon as possible with guidance on the further process.

Liability During Shipping

Uniq Perler does not take responsibility for items lost during return shipment. We therefore recommend that you send the package with track and trace.

Business Customers (B2B)

Please note that the right of withdrawal under the Danish Consumer Contracts Act only applies to private consumers. As a business customer, you do not automatically have the same rights, but if you are in doubt, you are always welcome to contact us.

Questions?

If you need help or have questions about your order, feel free to write to us at kontakt@uniqperler.com — we will respond as soon as possible.