Shipping

We pack and ship all orders from our warehouse in Denmark — typically within 1-2 business days. As soon as your order has been shipped, you will receive an email with track & trace so you can follow your parcel all the way.

Delivery and Shipping Costs

Delivery time, shipping price and free shipping threshold depend on your country. Current shipping prices are always shown at checkout, and on each product page under 'Delivery & Shipping' you can see the figures for your specific country. For pre-orders (preorder) and backordered items, delivery time may be longer — this is stated in your order.

• Denmark: 1-5 business days with DAO and Bring. Free shipping to a parcel shop for purchases over 499 kr. — otherwise parcel shop from approx. 39 kr. and home delivery from approx. 45 kr.
• Norway: 2-7 business days with Bring and Helthjem. Free home delivery for purchases over 999 NOK — otherwise parcel shop from approx. 169 NOK and home delivery from approx. 145 NOK.
• Sweden: 2-6 business days with Bring and Instabox. Free shipping for purchases over 549 SEK — otherwise parcel shop from approx. 89 SEK and home delivery from approx. 219 SEK.
• Germany: 2-5 business days with DHL and Hermes. Free shipping for purchases over 59 € — otherwise parcel shop from approx. 6.99 € and home delivery from approx. 7.99 €.
• Other countries: 3-10 business days with shipping partners such as DHL, PostNL, Posti, Hermes and Mondial Relay — the shipping price is calculated at checkout.

Shipping prices in foreign currency may vary slightly with the exchange rate.

Combined Order

If you order several times during the week, you can combine your orders into one shipment and save on shipping: select 'Add to your Combined Order' at checkout, and we will send everything together.

Uncollected Parcels

If a parcel is returned to us as uncollected, we charge the actual costs of the return (return postage 49 kr.) as well as new shipping if you want the parcel to be sent again.

Please note: An uncollected parcel does not count as exercising the right of withdrawal. If you wish to withdraw from your purchase, you must notify us within the 14-day deadline as described below.

Right of Withdrawal

You have a 14-day right of withdrawal from the day you receive your order. If you wish to withdraw, you must notify us within the deadline — via our returns portal or by writing to kontakt@uniqperler.com with your order number. You can also use the standard withdrawal form at the bottom of the page.

The right of withdrawal applies only to private consumers — not business customers.

Auction and Clearance Sale Items

Items from our live auctions and clearance sales are usually last pieces or items that have been discontinued. They can therefore not be exchanged, and we cannot take them back into stock. If you choose to return an auction or clearance sale item, you pay the return shipping yourself — and as the fastest and easiest solution, we offer a credit note, so you can use the amount at the next auction or in the shop. If you would rather have a refund under the withdrawal rules, the general terms and deadlines on this page apply.

How to Return

The easiest way to return is via our returns portal, where you get a return label and complete instructions. You pay the return shipping yourself — the return label costs 49 kr., which is deducted from your refund.

You can also arrange the return shipment yourself at your own expense or drop the item off at our address. When returning it yourself, you must always include your order number and packing slip in the parcel — return parcels without them cannot be processed correctly and will delay your refund. We do not collect return parcels from parcel shops.

The item must be returned without undue delay and no later than 14 days after you have notified us of the withdrawal. Always keep the receipt or tracking number as documentation.

Returns are sent to:
Uniq Perler ApS
Jørgensmindevej 20
9270 Klarup
Denmark

Condition of the Item When Returned

You may examine the item in the same way as you could in a physical store — but it must be unused and in the same condition as when received. Opened bags, broken seals or items that have been used may result in a deduction from your refund — in some cases up to the full value of the item. It is Uniq Perler who assesses the condition of the item upon receipt.

Refund

No later than 14 days after we have received your notice of withdrawal, we will refund the amount. However, we may withhold the refund until we have received the item back or have received documentation that it has been shipped.

• The refund will be made using the same payment method you used for the purchase, unless otherwise agreed.
• If you withdraw from the entire order, we will also refund the original delivery cost corresponding to our cheapest standard delivery. If you return only part of the order, the delivery cost will not be refunded.
• When paying with Mastercard or another foreign credit card, the refund time may be longer.

Exceptions to the Right of Withdrawal

The following items can not be returned:

• Cut By-the-Meter Goods (e.g. chains and ribbons cut to custom lengths)
• Special orders and individually customized items

Right to Complain

In addition to the right of withdrawal, as a consumer you have a 2-year right to complain under the Danish Sale of Goods Act. This means you can make a complaint if the item has defects or faults that were present at the time of purchase.

You must make your complaint within a reasonable time after you have discovered the defect. If you complain within two months, it is always considered timely.

If the complaint is justified, we will also refund your reasonable shipping costs in connection with the return.

To make a complaint, please contact us at kontakt@uniqperler.com and include:

• Order number
• Description of the defect
• Preferably photos of the item

We will get back to you as soon as possible with guidance on the next steps.

Responsibility During Shipping

Uniq Perler does not take responsibility for items that are lost during return shipping. We therefore recommend that you send the package with track and trace.

Business Customers (B2B)

Please note that the right of withdrawal under the Danish Consumer Contracts Act only applies to private consumers. As a business customer, you do not automatically have the same rights, but if you are in doubt, you are always welcome to contact us.

Standard Withdrawal Form

(This form is to be completed and returned only if you wish to exercise your right of withdrawal.)

To Uniq Perler ApS, Jørgensmindevej 20, 9270 Klarup, Denmark, kontakt@uniqperler.com:

I/we (*) hereby give notice that I/we (*) wish to exercise my/our (*) right of withdrawal in connection with my/our (*) purchase agreement for the following goods (*):

• Ordered on (*)/received on (*):
• Consumer's name (Consumers' names):
• Consumer's address (Consumers' address):
• Consumer's signature (only if the content of the form is communicated on paper):
• Date:

(*) Delete as appropriate.

Questions?

If you need help or have questions about your order, you are welcome to write to us at kontakt@uniqperler.com — we will reply as soon as possible.