Shipping

We pack and ship all orders from our warehouse in Denmark — typically within 1-2 business days. As soon as your order is shipped, you'll receive an email with track & trace, so you can follow your package all the way.

Delivery and Freight

Delivery time, shipping cost and the free-shipping threshold depend on your country. The current shipping prices are always shown at checkout, and on every product page under 'Delivery & Shipping' you can see the figures for your specific country. For preorders and backordered items, delivery time may be longer — this will be stated on your order.

• Denmark: 1-5 business days with DAO and Bring. Free shipping to a parcel shop on purchases over 499 kr. — otherwise parcel shop from approx. 39 kr. and home delivery from approx. 42 kr.
• Norway: 2-7 business days with Bring and Helthjem. Free home delivery on purchases over 999 NOK — otherwise parcel shop from approx. 169 NOK and home delivery from approx. 145 NOK.
• Sweden: 2-6 business days with Bring and Instabox. Free shipping on purchases over 549 SEK — otherwise parcel shop from approx. 89 SEK and home delivery from approx. 219 SEK.
• Germany: 2-5 business days with DHL and Hermes. Free shipping on purchases over 59 € — otherwise parcel shop from approx. 6.99 € and home delivery from approx. 7.99 €.
• Other countries: 3-10 business days with shipping partners such as DHL, PostNL, Posti, Hermes and Mondial Relay — the shipping cost is calculated at checkout.

Shipping prices in foreign currency may vary slightly with the exchange rate.

Combine Order

If you order several times during the week, you can combine your orders into a single shipment and save on shipping: select 'Add to your Combined Order' at checkout, and we'll send everything together.

Uncollected parcels

If a parcel is returned to us as uncollected, we charge the actual costs of the return (return postage 49 DKK) plus new shipping if you would like the parcel resent.

Please note: An uncollected parcel does not count as exercising your right of withdrawal. If you wish to cancel your purchase, you must notify us within the 14-day period as described below.

Right of withdrawal

You have a 14-day right of withdrawal from the day you receive your order. If you wish to withdraw, notify us within the period — via our returns portal or by writing to kontakt@uniqperler.com with your order number. You may also use the model withdrawal form at the bottom of this page.

The right of withdrawal applies to private consumers only — not business customers.

Auction and clearance items

Items from our live auctions and clearance sales are usually last pieces or products that have been discontinued. They therefore cannot be exchanged, and we cannot take them back into stock. If you choose to return an auction or clearance item, you pay the return shipping yourself — and as the quickest and easiest solution we offer a store credit, which you can spend at the next auction or in the shop. If you prefer a refund under the withdrawal rules instead, the general terms and deadlines on this page apply.

How to return

The easiest way to return is via our returns portal, where you get a return label and full instructions. You pay the return shipping yourself — the return label costs 49 DKK, which is deducted from your refund.

You can also arrange the return shipment yourself at your own expense or hand in the goods at our address. When returning on your own, always include your order number and packing slip in the parcel — returns without them cannot be processed correctly and will delay your refund. We do not collect return parcels from parcel shops.

The goods must be returned without undue delay and no later than 14 days after you have notified us of the withdrawal. Always keep your receipt or tracking number as documentation.

Returns are sent to:
Uniq Perler ApS
Jørgensmindevej 20
9270 Klarup
Denmark

Condition of the goods on return

You may examine the goods as you would in a physical shop — but they must be unused and in the same condition as when received. Opened bags, broken seals or items that have been used may lead to a deduction from your refund — in some cases up to the full value of the goods. Uniq Perler assesses the condition of the goods upon receipt.

Refund

No later than 14 days after receiving your notice of withdrawal, we refund the amount. However, we may withhold the refund until we have received the goods back or you have provided proof of having sent them.

• The refund is made using the same means of payment you used for the purchase, unless otherwise agreed.
• If you withdraw from the entire order, we also refund the original delivery cost corresponding to our cheapest standard delivery. If you return only part of the order, the delivery cost is not refunded.
• Refunds to Mastercard or other foreign credit cards may take longer.

Exceptions to the right of withdrawal

The following items cannot be returned:

• Cut-to-length goods (e.g. chains and ribbons cut to custom lengths)
• Special orders and customised items

Right to Complain

In addition to the right of withdrawal, as a consumer you have 2 years' right to complain under the Danish Sale of Goods Act. This means that you can make a complaint if there is a defect or fault in the item that was present at the time of purchase.

You must file your complaint within a reasonable time after discovering the defect. If you complain within two months, it is always considered timely.

If the complaint is justified, we will also refund your reasonable shipping costs in connection with the return.

If you wish to make a complaint, please contact us at kontakt@uniqperler.com and include:

• Order number
• Description of the defect
• Preferably photos of the item

We will get back to you as soon as possible with guidance on the further process.

Liability During Shipping

Uniq Perler does not take responsibility for items lost during return shipping. We therefore recommend that you send the package with track and trace.

Business Customers (B2B)

Please note that the right of withdrawal under the Danish Consumer Contracts Act only applies to private consumers. As a business customer, you do not automatically have the same rights, but if you are in doubt, you are always welcome to contact us.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Uniq Perler ApS, Jørgensmindevej 20, 9270 Klarup, Denmark, kontakt@uniqperler.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

• Ordered on (*)/received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

Questions?

If you need help or have questions about your order, feel free to write to us at kontakt@uniqperler.com — we will respond as soon as possible.